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Covid has changed client relationships forever

Tuesday January 2021

HSBC head of wealth and advice James Hewitson tells Michael Klimes Covid-19 has changed financial advice irreversibly!
Covid-19 has changed consumer behaviour and work patterns more than any other phenomenon in living memory. While many industries have struggled to survive, the financial advice sector has thrived in the face of adversity. One of the sector’s veterans who can give a considered perspective on the speed of the change is HSBC UK head of wealth and advice James Hewitson. He says the pandemic has accelerated existing trends such as the move to digitisation and online relationships with clients. Yet it has created new demands too for financial advice among affluent customers in the mass market. The beginning of a new year is as good a time as any to reflect on these changes!

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